Shipping policy

Shipping Policy

Thank you for shopping at NovaCrate! We want to make sure you receive your order as quickly as possible. Please read our shipping policy carefully.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times

We ship worldwide. Estimated delivery times are as follows:

• Standard Shipping: 10–20 business days
• Express Shipping: 5–10 business days (where available)

Delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

Lost or Delayed Packages

If your package has not arrived within the estimated timeframe, please contact us at asmita17@icloud.com and we will investigate the issue promptly.

Contact Us

If you have any questions about your shipment, please reach out to us at asmita17@icloud.com.